Briefing outline
The session uses a generic operating-model canvas to examine demand, service ownership, suppliers, risk, change and improvement without assuming a particular outsourcing model.
Adapted for the team
Before the session we ask for the organisation size, current support route, material systems and the operating question leadership wants to resolve.
Accessible delivery
Slides use high-contrast layouts and plain-language descriptions of diagrams. Materials can be supplied in advance and questions can be submitted in writing.